Family with Young Children
: This proved to be the most astonishingly dreadful experience my family and I have ever had to endure! Upon our arrival at around 1 pm, not a single staff member was in sight. Despite our receipt indicating a check-in time after 2:00 pm, the young lady in charge didn't return from the store until well after 3:30 pm. We made an attempt to secure a refund through booking.com, but to no avail, even though we promptly left the premises upon encountering the strong smell of drugs and the sight of foil. The front lobby was securely locked, and the only means of communication was through a glass barrier, behind which no one could be found, despite repeated phone calls. We eventually decided to check around to the back entrance, where we were confronted by drug users, passing by the entrance we discovered that the hotel was in a state of ongoing construction, as informed by the other guests and that it's mainly for homeless and drug users. We decided to leave immediately, NEVER entering the building at all and ask for a refund by were denied! Next step Legal Actions!